What is your product warranty?
At American Permalight®, we stand behind the quality of our products. If you notice a manufacturing defect when you receive your order, please contact us right away. We’ll work with you to make it right.
Our warranty covers issues caused by manufacturing or design defects. However, it doesn’t cover damage caused by things like incorrect installation, improper cleaning, exposure to harsh chemicals, vandalism, or surface issues. If you’re not sure whether a problem is covered, just ask us — we’re here to help. Some products may have special warranties — contact us for details.
Do you offer bulk pricing discounts?
Yes, we do! If you’re ordering in volume, reach out to our sales team at [email protected] for bulk pricing and custom quotes.
How fast do glow-in-the-dark products charge?
Our products start charging within minutes of exposure to bright light. For best results, allow about 1 hour under consistent lighting at the installation site. Ideal light sources include fluorescent lights, LED, daylight/sunlight, mercury vapor, and metal halide.
Are your exit signs UL Listed?
Yes, our exit signs are UL 924 certified. This certification verifies they meet the recognized standards for emergency lighting and exit signage, ensuring safety, reliability, and performance in an emergency.
Thanks to their versatile design, our signs are an ideal and compliant choice for installation in both retrofit projects (replacing old signs) and new construction buildings.
How long will your glow-in-the-dark signs last?
When properly installed and maintained, our signs are built to last decades. Some of our high-performance products can last up to 30 years without needing replacement.
What kind of testing have your products gone through?
Our photoluminescent products are tested using ASTM standards. This includes tests for:
- Glow brightness (luminance)
- Durability
- Slip resistance
- UV resistance
- Washability