Return & Refund Policy
This Return & Refund Policy applies to purchases of goods from American Permalight® Inc. Capitalized terms such as “Buyer,” “Seller,” “Goods,” and “Order” have the same meaning as in our Terms and Conditions for Sale. In the event of any conflict, the Terms and Conditions for Sale will control.
1. General Return Rules
- Goods may be returned only with prior written authorization from Seller.
- Returns must be requested within fourteen (14) calendar days from the invoice date.
- Goods must be in original condition, unused, and suitable for resale unless the return is due to a confirmed defect or nonconformity.
- All returns must follow the shipping instructions provided by Seller in the return authorization.
2. Inspection of Goods and Nonconforming Products
Buyer is responsible for inspecting Goods promptly upon delivery. If Buyer believes Goods are defective or do not conform to the Order, Buyer must:
- Notify Seller in writing within five (5) calendar days of delivery.
- Identify the Goods claimed to be nonconforming and describe the issue in reasonable detail.
- Return the Goods to Seller within ten (10) calendar days from the date of delivery, together with the original Order and invoice reference.
Goods that are not rejected in writing within this time will be considered accepted by Buyer.
3. Authorization Required
All returns, whether for nonconforming Goods or for any other reason permitted by this policy, require written authorization from Seller before shipment back to Seller. Seller will provide Buyer with written authorization and return shipping instructions. Returns shipped without prior authorization may be refused and returned to Buyer at Buyer’s expense.
4. Restocking Fees
For authorized returns that are not due to a confirmed defect, nonconformity, or error by Seller, Seller may apply a reasonable restocking fee. Any such fee will be communicated to Buyer in the return authorization.
5. Goods Not Eligible for Return
Unless otherwise agreed in writing, the following types of Goods are generally not eligible for return:
- Custom, made-to-order, or specially manufactured Goods.
- Goods that have been used, installed, altered, cut, or otherwise changed after delivery.
- Goods damaged due to improper storage, handling, installation, misuse, or failure to follow Seller’s instructions or industry standards.
- Goods returned after the applicable time limits stated in this policy.
6. Shipping Responsibilities for Returns
- Unless otherwise stated in the return authorization, Buyer is responsible for all costs of shipping and insurance for returned Goods.
- Buyer is responsible for the risk of loss or damage to Goods in transit back to Seller until the Goods are received at the location designated by Seller.
- For returns due to Seller’s confirmed error or confirmed nonconformity, Seller may, at its discretion, provide specific shipping instructions or prepaid shipping options as outlined in the return authorization.
7. Inspection of Returned Goods and Remedies
After Seller receives returned Goods, Seller will inspect and test them within a reasonable period, typically within fifteen (15) calendar days of receipt. If Seller determines that the Goods are nonconforming, Seller’s sole responsibility, at its choice, will be to:
- Repair the Goods,
- Replace the Goods, or
- Refund the purchase price paid for the affected Goods.
This repair, replacement, or refund is Buyer’s exclusive remedy with respect to defective or nonconforming Goods.
8. Refund Processing
- Approved refunds will normally be issued to the original payment method used for the Order, unless otherwise agreed in writing.
- Original shipping charges, taxes, duties, and other fees are not refunded unless required by law or expressly agreed by Seller.
- Any applicable restocking fees will be deducted from the refund amount for eligible non-defective returns.
9. Order Cancellations
Requests to cancel an Order must be made in writing before Seller issues written confirmation of the Order. Once an Order has been confirmed, it is not subject to cancellation unless Seller agrees in writing. Orders that are in process or completed at the time Seller receives a cancellation request may be subject to cancellation charges up to the full invoice value of the material.
10. Relationship to Terms and Conditions for Sale
This Return & Refund Policy is intended as a user friendly summary of the return and inspection provisions in our Terms and Conditions for Sale and does not limit or change any of those terms. In case of any conflict or inconsistency, the Terms and Conditions for Sale will govern.
For the complete Terms and Conditions for Sale, please review: Terms and Conditions for Sale (PDF).
11. Contact Information
American Permalight® Inc.
2570 W 237th St Suite C
Torrance, CA 90505
Phone: (310) 891-0924
Email: orderdesk@americanpermalight.com